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commands:nems-support [2018/07/27 09:09]
Robbie Ferguson
commands:nems-support [2019/02/04 11:35] (current)
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 Robbie accepts support requests via the Community Forum and by Private Message on Patreon. The email address for you to send your support.nems file to will always be on either @category5.tv or @nemslinux.com domains. If anyone ever asks you to send it somewhere else, be cautious. Robbie accepts support requests via the Community Forum and by Private Message on Patreon. The email address for you to send your support.nems file to will always be on either @category5.tv or @nemslinux.com domains. If anyone ever asks you to send it somewhere else, be cautious.
  
-**To create a support.nems file, execute:** //sudo nems-support/​/+**To create a support.nems file, run:** <​code>​sudo nems-support</code>
  
 You will then be advised where to send your support.nems file, along with a 6-digit string you must send with the file. This string is simply the first 6 digits of your HWID, to prevent sending the full key. Robbie will use this string to look up your full HWID for decryption. You will then be advised where to send your support.nems file, along with a 6-digit string you must send with the file. This string is simply the first 6 digits of your HWID, to prevent sending the full key. Robbie will use this string to look up your full HWID for decryption.
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 Once created, you can access the support.nems file from your computer by navigating to Once created, you can access the support.nems file from your computer by navigating to
 https://​NEMS.local/​backup/​support.nems -or- find the file on the SMB share at \\NEMS.local\backup https://​NEMS.local/​backup/​support.nems -or- find the file on the SMB share at \\NEMS.local\backup
 +
 +====Report====
 +
 +The command line option //report// forgoes the backup portion of //​nems-support//​ and only generates a small textual report to assist in diagnosing problems.
 +
 +**To generate this report, run:** <​code>​sudo nems-support report</​code>​
  
 <WRAP center round important 60%> <WRAP center round important 60%>
-The support.nems ​file self-destructs ​after 15 minutes.+The support.nems ​and support-report.txt files self-destruct ​after 15 minutes.
 </​WRAP>​ </​WRAP>​
  
  • commands/nems-support.txt
  • Last modified: 2019/02/04 11:35
  • (external edit)